IgLou Support :: IgLou Billing FAQ & Policies

IgLou Billing FAQ & Policies

Activation fees and monthly service fees are billed at the beginning of each calendar month for the upcoming month of service.
Transfer and usage fees are charged in arrears for the prior calendar month.
Transfer and usage information may be viewed 24-hours online through our account manager at http://www.iglou.com/accountmanager.
Customers are responsible for all long-distance charges that may apply in reaching our service.
IgLou provides a 10% discount for prepayments of 6 months or more of service. Prepayments must be received and posted by the last business day of a current billing cycle to receive the discount for the upcoming month. Outstanding amounts due must be paid in full before any payment amount is considered eligible for prepayment discounts.
All IgLou customers agree to be bound by IgLou's Terms of Service.

Charges that are unpaid by the billing due date are considered past due.
A late payment fee of $5.00 plus 1.5% of any past due amount will apply if payment is not received by the invoice due date.
Accounts 15 days overdue may be suspended.
Accounts 45 days overdue will be closed and all customer data, including email and website content, will be deleted from our systems.
Accounts 90 days overdue will be referred to collections.
During the suspend period, all customer account e-mail will reside on our system intact.
Accounts that are consistently late in making payments will be considered for required monthly credit card plan or a minimum 3-month prepayment plan.
It is the customer's responsibility to keep us informed of account changes, including a new address, phone number, credit card, etc.

Credit-card charges will occur at the beginning of each billing cycle.
IgLou accepts Visa, Mastercard, American Express and Discover credit and debit cards.
IgLou Internet Services cannot process your credit card if it has expired. Customers are responsible for updating their credit card information and/or establishing an alternate form of payment.
To prevent delay in billing and additional charges to account please notify IgLou with a new expiration date 15 days prior to your billing cycle.
If charges to customer credit-cards are declined for any reason, normal account delinquency policies will apply.

Certain IgLou services permit invoiced billing for your convenience. A $1.00 invoicing service fee will apply for residential invoiced accounts.
Invoiced accounts are due by the invoice due date shown on the invoice.
Your monthly invoice will be mailed through the post office, and a copy will also be sent to you via email.
If for any reason your invoice does not arrive, customer may view and print a copy of their most recent invoice via IgLou's Online Account Manager at http://www.iglou.com/accountmanager.

IgLou accounts will remain active until canceled by the account holder. Billing will continue whether or not the account is accessed until such cancellation request is received.
Cancelation requests may be submitted only through (1) our online secure account manager contact form at http://www.iglou.com/accountmanager, or (2) by telephone to our billing department at (800) 436-4456.
For security purposes, IgLou does not accept cancelation requests submitted by email, fax or written letter.
Cancelation requests received in the middle of a billing cycle will be processed on the last day of that billing cycle. All outstanding fees for the then-current billing cycle will remain due and payable by the billing due date.

A late payment fee of $5.00 plus 1.5% of any past due amount will apply if payment is not received by the invoice due date.
Any unpaid balance on inactive accounts will be subject to a 1.5% monthly late fee.
A monthly service fee of $1.00 applies to all residential accounts who choose invoiced billing.
There is a $20.00 service fee for all returned checks.
There is a $20.00 service fee for all credit-card charge backs.
A reactivation fee of two (2) months service fees, plus $25.00, may apply to reactivate accounts closed due to delinquency.